REFUND & SERVICE POLICY

Updated: September 9, 2026

At Beauty One, our goal is to provide every client with professional, high-quality beauty services. Because our services involve time, labour, materials and personalized application, the following policy applies to all appointments.

Completed Services

All completed services are final and non-refundable, except where a refund or other remedy is required by applicable law.

Beauty services are subjective and individual results may vary. Differences in personal preference, expectations, natural lashes, retention, lifestyle or individual response do not automatically qualify a service for a refund.

Service Concerns

If you have a concern with your service, please contact Beauty One within 48 hours of your appointment.

We may ask for photographs or request that you return to Beauty One so the service can be assessed in person.

Where Beauty One determines that an adjustment is appropriate, we may offer a complimentary correction or adjustment at our discretion.

Corrections are not cash refunds.

Any complimentary correction must be completed within the timeframe provided by Beauty One.

Lash Retention

Lash retention varies from person to person and may be affected by factors including:

• natural lash shedding;
• skin and oil production;
• aftercare;
• makeup or skincare products;
• rubbing or pulling the lashes;
• heat, steam or moisture;
• sleeping habits;
• medications or hormonal changes; and
• individual lifestyle.

For these reasons, Beauty One does not guarantee a specific number of days or weeks of lash retention.

Normal shedding is not considered a defective service.

Changes of Mind & Style Preference

Once a service has been completed, refunds will not be provided because a client:

• changes their mind;
• decides they would prefer a different style, length, curl or fullness;
• no longer wants the service;
• expected a result different from the service selected or agreed upon; or
• receives feedback about the appearance of the service from another person.

We encourage clients to communicate their preferences during consultation and before the service is completed.

Allergies & Sensitivities

Clients are responsible for informing Beauty One of known allergies, sensitivities, previous reactions or other relevant conditions before receiving a service.

Allergic or sensitivity reactions can occur even where a client has previously received the same or similar service without a reaction.

The occurrence of an allergic or sensitivity reaction does not, by itself, establish that the service was improperly performed and does not automatically entitle the client to a refund.

Where appropriate, Beauty One may assist with removal or recommend that the client seek appropriate medical care.

Nothing in this section limits any legal right or remedy that cannot lawfully be excluded.

Aftercare

Clients are responsible for following the preparation and aftercare instructions provided by Beauty One.

Complimentary corrections may be declined where the issue appears to have resulted from:

• failure to follow aftercare instructions;
• picking, pulling or rubbing the lashes;
• use of incompatible products;
• excessive exposure to heat, steam, water or oils;
• damage occurring after leaving Beauty One;
• another technician altering the service; or
• circumstances outside Beauty One's reasonable control.

Work Altered by Another Provider

If another salon, technician or individual removes, fills, repairs, modifies or otherwise alters Beauty One's work before we have had an opportunity to inspect it, any eligibility for a complimentary correction may be forfeited.

Beauty One cannot assess or take responsibility for work that has subsequently been altered by another provider.

Refills

Eligibility for a lash refill depends on the condition and amount of extensions remaining at the time of the appointment.

If insufficient extensions remain, Beauty One may recommend a new full set instead of a refill.

The applicable service and price will be communicated before proceeding.

Deposits, Cancellations & No-Shows

Deposits, appointment cancellations, rescheduling and no-shows are governed by Beauty One's Booking & Cancellation Policy.

Where disclosed before booking, deposits and applicable late-cancellation or no-show charges may be non-refundable.

Promotional Services & Gift Cards

Services purchased using promotions, discounts, credits or gift cards remain subject to this policy.

Gift cards and Beauty One credits are not redeemable for cash except where required by law.

Promotional discounts have no cash value.

Refund Method

In the limited circumstances where Beauty One approves a monetary refund, it will normally be returned to the original payment method.

Processing times are determined partly by the applicable bank or payment provider.

A refund, credit, complimentary correction or other accommodation offered by Beauty One in one situation does not require Beauty One to provide the same remedy in another situation.

Chargebacks & Payment Disputes

If you believe there is an error with a Beauty One charge, please contact us first so we can review the matter.

Beauty One reserves the right to provide appointment confirmations, payment records, communications, signed consent forms, booking policies and other relevant documentation to payment processors or financial institutions when responding to a payment dispute or chargeback.

Right to Refuse Service

Beauty One may decline future appointments where reasonably appropriate, including in cases involving repeated no-shows, abusive or threatening behaviour, fraudulent payment disputes, repeated policy violations or circumstances that make providing the service unsafe or inappropriate.

Any refusal of service will be exercised in accordance with applicable law.

Consumer Rights

Nothing in this policy is intended to exclude, restrict or waive a right or remedy that cannot legally be excluded under applicable Ontario or Canadian law.

Where applicable law provides a consumer with a mandatory right to cancellation, refund or another remedy, that law will prevail over this policy. Ontario law provides statutory cancellation/refund rights for certain categories of consumer agreements and circumstances, so keeping this carve-out makes the policy stronger rather than relying on an absolute “no refunds ever” statement.

Contact Us

For service concerns or questions about this policy:

Beauty One Spa & Weightloss Centre Inc.
2347 Kennedy Road
Toronto, Ontario, Canada

Email: team@beautyone.ca
Website: BeautyOne.ca